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Welcome to Patel Brothers

Groceries

Sweets

Snacks

Household Items

Health

Puja Items


 



Overview



Frequently asked questions


Q: How does Patelbrothersusa.com work? 

A: Our website works the same way that other shopping websites online work. You can browse items through the website and add as many items as you would like. Every time you add or subtract an item, your shopping cart, on the right of the screen, will reflect those changes. After you are finished selecting your items, you can click on “checkout” which is found at the bottom of your shopping cart.

 Q: You can checkout in 2 ways.

1)      Checkout as Member: Initially, you must create an account with patelbrothersusa.com. As a member, your shipping and billing information can be stored if you would like. Also, creating an account will allow you to track your package, your UPS tracking number will be sent to this page.

2)      Checkout without Registering: You can also checkout without registering. You simply need to supply us with your shipping and billing information and your order will be placed immediately.

 Q: How do you ship? 

A: We ship all of our grocery items via UPS. We carefully pack all of our items making sure they arrive in the best condition possible. However, because it ships in a UPS truck, occasionally items can break and become a bit damaged. We do our very best to ensure that doesn’t happen. But because this is something we cannot control, please be aware when placing your order some items may not be in perfect condition.

Q: How many days does it take to receive the order? 

A: The time of receiving your order will depend on the choice of your shipping method and the destination it will be shipped to.

 Next day: Air (1-2 business days)
Second Day: Air (2-3 business days)
3 Day select: (3-4 business days)
UPS Ground Shipping (2-7 business days)

* Except under unavoidable circumstances
** Ground Shipping offers NO GUARANTEE of the date of arrival
*** All other shipping methods WILL GUARANTEE the date of arrival

 After you place your order, it takes 1-2 business days to get your order ready and we will ship it immediately after it has been processed and payment has been confrimed. Please note that few items may not be in stock that particular day however we will do everything to get them in stock as soon as possible. If this is the case, we will contact you and let you know when we will receive the items, and we will ask you if there is some other items you would like to substitute for the out of stock items.

Q: What is the cost of Shipping? 

A: The shipping charge for your order is determined by UPS. We can not control or change the price of your shipping charges. The shipping charges are calculated depending on the total gross weight of your order and shipping zone of your destination. We understand that shipping charges can become quite high especially when buying groceries such as Atta and Rice and therefore, we give a discount on every order that you make from our website. You will receive 5-10% off EVERY order. Buy more and save more. Here is a discount chart: 

If Order Amt is between  

 

  your discount is

$0.01 & $49.99

 

5 %

$50 & $74.99

 

7.5 %

$75 & more

 

10 %

Q: What forms of payment do you accept? 

A: We accept all four major credit cards: Visa, MasterCard, American Express, and Discover. 

Q: Do I need to be home to receive a delivery? 

A: You do not have to be home to receive your delivery. The UPS delivery will leave your package at your doorstep or at a reception desk if that applies. If you would like your order to be sent with a Signature Required delivery, there will be an extra $3 charge via UPS. 

Q: Doesn't it take a long time to place an order? 

A: The first time you shop at patelbrothersusa.com will be much like your first trip to a grocery store; it will take some time finding everything you want to purchase. But you can use our Express Search bar to find items as quickly as possible. Just type in the items you are looking for, and we'll take you right to those items. 

Q: Can I shop for others? 

A: You certainly can. While you are checking out after placing your order, there will be an option stating “this order is for someone else.” You can write any message you would like and we will generate a Gift invoice for that person. Please just make sure that your billing and shipping information is correct so your order can be processed.

 



 
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